custom name 16oz mug | choose your font

RETURNS

I don't accept returns or exchanges. But please contact me if you have any problems with your order.Each piece is custom and handwritten, so all sales are final. It is the customer's responsibility to read and understand what is included in the listing. Any specifications or requirements outside of what is stated in the item details/description must be discussed prior to purchasing.

You have a 30 minute grace period after you have purchased, to cancel your order and receive a full refund. After that time period, I may have already started on your order, and you may not cancel or receive a full refund. Once a custom stir stick, or escort card order is purchased, you may NOT cancel at ANY time and ALL sales are final.

Since all of my items are made to order, lettered by hand, and custom made - ALL SALES ARE FINAL. I do not accept returns or exchanges. I have a ‘modern calligraphy’ style of writing (bouncy, fun, not all letters are the same size, flowy, freehand, lots of variation), if this is not the writing style you like, you may want to look for another calligraphy shop. If you purchase from my shop, you accept that your item(s) will be written in this style. However, if you feel that an item you received is grossly misrepresented, please feel free to convo me (within 3 business days of delivery) before leaving feedback. I will make every effort to resolve the issue (if applicable).

If you received your item in the mail and it is broken, please contact me immediately. Please include photos of the packaging as well as the broken items.

Measurements are listed so please check before purchasing. Photos are enlarged to show detail. Since these are handmade items, variations and textures are normal. There will be slight variations in the sizing, coloring, and lettering, from the image in the listing provided. This adds character and each piece is unique in itself!

Bottom line - If you are unsure of anything listed, please ask before purchasing.

SHIPPING

Please check the listing to see when your package is set to ship (it can vary between 1-3 business days, 3-5 business days, 1-2 weeks, or 2-3 weeks, depending on the item). Tracking is added to every shipment. You will receive an email with your tracking #, once your order is set to ship. Your package will be shipped via USPS First Class or Priority Mail (and in some cases, UPS or FedEx).

Please make sure your address is accurate. I will be sending your package to the address listed, unless you tell me otherwise at the time of purchase. Also, please make sure that your address is "safe" to receive items. I will not refund your purchase or send a replacement if they attempt to deliver your package or if it has been marked as 'delivered'. It will be your responsibility to contact your local post office or file a police report if you think your package was stolen. If I receive your package back as "return to sender", you must pay for me to reship your item.

I do offer local pickup if you are in the San Diego area. Please contact me and we can setup contactless pickup (and I will refund your shipping costs).

NOTE: All shipping turnaround times are an estimation, and an actual delivery varies depending on the weather, holidays, and other unknown reasons.